Shipping policy

SHIPPING POLICY – SILENCIA CO

Thank you for shopping with Silencia Co. We aim to provide a smooth, discreet, and reliable delivery experience for all customers.

Please read this Shipping Policy carefully before placing an order.

SHIPPING LOCATIONS

Silencia Co currently ships within the United Kingdom only.

We may expand to international shipping locations in the future. Any updates to shipping availability will be published on our website.

Customers are responsible for ensuring that products ordered are legal to import and use within their jurisdiction.

ORDER PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

* orders are not processed on weekends or UK public holidays;
* processing times may increase during busy periods, promotional events, or due to supplier delays; and
* processing and shipping times are separate.

Once your order has been dispatched, you will receive shipping confirmation where applicable.

SHIPPING TIMES

Estimated UK delivery times are typically:

* Standard Delivery: 2–5 business days
* Tracked Delivery (if selected): 1–3 business days

Delivery estimates are provided as guidance only and are not guaranteed.

Shipping times may vary due to:

* courier delays;
* weather conditions;
* customs or security checks;
* postal disruptions;
* high order volumes; or
* events beyond our reasonable control.

DISCREET PACKAGING

All orders are shipped in discreet packaging wherever possible.

Packaging will not display explicit product details or adult-related branding externally.

SHIPPING COSTS

Shipping costs are calculated at checkout and may vary depending on:

* delivery location;
* shipping method selected; and
* order size or weight.

Any applicable shipping fees will be clearly displayed before purchase.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and contact information at checkout.

Silencia Co is not responsible for:

* delays;
* lost parcels; or
* additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at silenciacouk@gmail.com

LOST, STOLEN, OR DELAYED PARCELS

Once an order has been dispatched, delivery responsibility passes to the courier service.

If your parcel is significantly delayed or appears lost, please contact us and we will assist in opening an investigation with the shipping carrier.

Silencia Co is not liable for:

* parcels marked as delivered by the courier;
* stolen packages after delivery;
* delays caused by courier services; or
* circumstances outside our reasonable control.

DAMAGED ITEMS IN TRANSIT

If your order arrives damaged, please contact us within 48 hours of delivery with:

* your order number;
* photographs of the packaging; and
* photographs of the damaged item(s).

We will review the issue and may offer a replacement, refund, or other resolution where appropriate.

FUTURE INTERNATIONAL SHIPPING

As Silencia Co grows, we may offer international shipping to selected countries.

International customers may be responsible for:

* customs duties;
* import taxes;
* local fees; and
* compliance with local laws regarding adult wellness products.

Silencia Co is not responsible for customs delays, import restrictions, confiscations, or additional charges imposed by local authorities.

CONTACT INFORMATION

For shipping support or delivery questions, please contact:

Silencia Co
Email: silenciacouk@gmail.com