Terms of service
TERMS OF SERVICE – SILENCIA CO
OVERVIEW
Welcome to Silencia Co. Throughout the site, the terms “we”, “us” and “our” refer to Silencia Co.
Silencia Co operates this website and online store, including all information, content, features, tools, products, and services available through the website (the “Services”), to provide you with an online shopping experience.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
By visiting our website, accessing our Services, or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available by hyperlink, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree to these Terms, you must not access the website or use any Services.
SECTION 1 – AGE RESTRICTION & ADULT CONTENT
Silencia Co sells adult wellbeing, intimate wellness, and pleasure-related products intended strictly for adults aged 18 years or older.
By accessing this website or purchasing products from Silencia Co, you confirm and warrant that:
* you are at least 18 years of age;
* you are legally permitted to purchase and use adult-oriented products in your jurisdiction;
* all information provided by you is truthful and accurate; and
* you are purchasing products for lawful personal use only.
Certain content, descriptions, imagery, and products on this website may contain adult-oriented material intended for mature audiences only.
We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe a customer is under the age of 18 or otherwise violating these Terms.
SECTION 2 – ACCESS & ACCOUNT
To use certain features of the Services, you may be required to provide information including your name, billing address, shipping address, email address, payment details, and other account information.
You agree that all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account details and for restricting access to your devices and account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or unlawful activity.
SECTION 3 – PRODUCTS & PRODUCT USE
We make every effort to display product descriptions, colours, packaging, and images as accurately as possible. However, actual products may vary slightly due to device displays, supplier updates, or manufacturing changes.
All products sold by Silencia Co are intended for personal wellbeing and recreational use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
You agree to:
* read all product instructions before use;
* use products responsibly and only as intended;
* discontinue use immediately if irritation or discomfort occurs; and
* seek professional medical advice where necessary.
Silencia Co accepts no responsibility for misuse of products, allergic reactions, failure to follow instructions, or improper handling or storage.
We reserve the right to modify, discontinue, or limit quantities of products at any time without notice.
SECTION 4 – QUALITY ASSURANCE & SUPPLIERS
Silencia Co works with suppliers, fulfilment partners, and distributors, including XTrader, to source products intended to meet relevant safety and quality standards.
Product descriptions, images, specifications, and packaging information may be supplied by manufacturers or third-party suppliers.
While we take reasonable steps to work with reputable suppliers and conduct reasonable quality checks where possible, we cannot guarantee that products will always be free from defects, interruptions, or manufacturer inconsistencies beyond our reasonable control.
If a product arrives damaged or defective, you must notify us within 48 hours of delivery and provide photographic evidence where requested.
SECTION 5 – ORDERS
When you place an order, you are making an offer to purchase products from Silencia Co.
We reserve the right to:
* refuse or cancel orders at our discretion;
* limit quantities purchased;
* refuse orders suspected of fraud, resale, or unlawful activity; or
* request additional verification before accepting an order.
Orders are not accepted until payment has been successfully processed and confirmation has been sent to you.
Please carefully review your order before completing checkout, as cancellation requests may not always be possible once processing has begun.
SECTION 6 – PRICES & PAYMENT
All prices displayed on the website are in GBP (£) unless otherwise stated.
Prices, promotions, shipping costs, and discounts may change without notice.
You agree to provide current, complete, and accurate payment and billing information for all purchases made through the Services.
You represent and warrant that:
* you are authorised to use the payment method provided; and
* all charges incurred by you will be honoured by your payment provider.
SECTION 7 – SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
Silencia Co is not liable for delays caused by:
* postal or courier services;
* customs inspections or import delays;
* weather events;
* supplier disruptions;
* strikes; or
* circumstances beyond our reasonable control.
Risk of loss and title for products passes to you upon delivery to the shipping address provided at checkout.
Customers are responsible for ensuring products ordered comply with local laws and import regulations within their jurisdiction.
SECTION 8 – HYGIENE & RETURNS POLICY
Due to hygiene, health, and safety reasons, intimate and adult products cannot be returned, exchanged, or refunded once opened, unsealed, or used unless faulty or required under applicable consumer protection laws.
Returns may be refused where:
* hygiene seals have been broken;
* products have been opened or used;
* packaging is damaged by the customer; or
* returned products are unsuitable for resale.
If you receive a faulty, damaged, or incorrect item, you must contact us within 48 hours of delivery at silenciacouk@gmail.com with your order number and supporting photographs.
Approved refunds will be returned to the original payment method.
SECTION 9 – INTELLECTUAL PROPERTY
All branding, logos, website design, graphics, and original content created by Silencia Co are the property of Silencia Co and may not be copied, reproduced, distributed, or used without prior written permission.
Certain product images, descriptions, specifications, trademarks, and manufacturer materials displayed on this website may be provided by third-party suppliers, manufacturers, distributors, or fulfilment partners and remain the intellectual property of their respective owners.
Silencia Co uses such materials for the purposes of product listing, promotion, and resale where commercially permitted.
You may not reproduce, republish, distribute, or commercially exploit any content from this website without appropriate authorization from the relevant rights holder.
SECTION 10 – OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide access to third-party tools, websites, applications, or services that we neither monitor nor control.
Such services are provided “as is” and “as available” without warranties of any kind.
Silencia Co is not responsible for any third-party content, products, services, websites, or transactions.
Your use of third-party services is entirely at your own risk.
SECTION 11 – FEEDBACK & USER CONTENT
If you submit reviews, comments, suggestions, or other content (“Feedback”), you grant Silencia Co a worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish, and display such content for business and promotional purposes.
You agree not to submit unlawful, defamatory, abusive, obscene, or misleading content.
We reserve the right to remove content at our discretion.
SECTION 12 – PROHIBITED USES
You may not use the Services:
* for unlawful purposes;
* to violate any laws or regulations;
* to infringe intellectual property rights;
* to distribute malicious software;
* to engage in fraud or harassment;
* to scrape or copy website data;
* to interfere with website security; or
* to misuse adult products unlawfully or irresponsibly.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 13 – DISCLAIMER OF WARRANTIES
The Services and all products sold through the Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
Silencia Co does not guarantee that:
* the Services will be uninterrupted or error-free;
* products will meet individual expectations;
* defects will always be corrected; or
* the website will be free from harmful components.
To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.
SECTION 14 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Silencia Co, its owners, affiliates, suppliers, partners, employees, and service providers shall not be liable for:
* indirect or consequential losses;
* loss of profits, business, revenue, or data;
* allergic reactions or sensitivities;
* misuse of products;
* delays in shipping or delivery;
* third-party courier issues;
* product misuse contrary to instructions; or
* damages arising from improper storage or handling.
Our total liability for any claim relating to products or Services shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes liability that cannot legally be excluded under English law.
SECTION 15 – BUSINESS INSURANCE
Silencia Co maintains business insurance appropriate to the nature and operation of the business.
However, customers acknowledge that products are purchased and used at their own discretion and risk, subject to applicable consumer protection laws.
SECTION 16 – PRIVACY POLICY
Your submission of personal information through the website is governed by our Privacy Policy.
By using the Services, you consent to the collection, processing, and sharing of information as described in our Privacy Policy and Shopify’s applicable policies.
SECTION 17 – TERMINATION
We may suspend or terminate your access to the Services at any time without notice if we reasonably believe you have violated these Terms.
Any obligations or liabilities incurred prior to termination shall survive termination.
SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 – CHANGES TO TERMS
We reserve the right to modify or replace these Terms at any time by posting updates to this page.
Your continued use of the Services following changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
Silencia Co
Email: silenciacouk@gmail.com